Social workers
Most youth and family referrals come from social workers with the Department of Social Development. The social worker develops the care plan. Harmony provides support in line with it.
FOR REFERRAL PARTNERS
The right support starts with a conversation.
Information for Social Development, social workers, and referral partners considering Harmony for youth or family support.
WHO WE WORK WITH
Working alongside the people around each person.
Established in 2013 by front-line workers, Harmony supports youth, families, and adults at home in Fredericton and surrounding areas, working within the plans set by the professionals involved.
Other professionals
Schools, health and community organizations are welcome to contact us to talk through whether Harmony may be suitable and how a referral would be made.
Families and individuals
Call us about home support or with general questions. For youth and family services, the professional referral process applies, and we can explain how it works.
SERVICES YOU CAN REFER FOR
Support that fits the plan.
Each referral is discussed individually. We confirm what is being asked of Harmony before support begins.
Youth support
Consistent support for young people, shaped around the care plan developed by their social worker.
About youth supportFamily services
Respectful support for families, with a shared understanding of needs, responsibilities, and next steps.
About family servicesHome support
Practical, respectful help with daily living, so people can stay in the home they know.
About home supportFROM ENQUIRY TO AGREED SUPPORT
How a referral works.
An enquiry opens a conversation. Acceptance, availability, and the support arrangement are confirmed with Harmony management.
Make an enquiry
Call us or send a referral enquiry online with general information only: your role, the support being considered, the general location, and timing.
Talk it through
A member of Harmony management calls you back, usually within two business days, to discuss the request, service fit, and current availability.
Share details securely
If Harmony is a good fit, we agree a secure way for the social worker to share the care plan and the information support staff need.
Match and plan
We match a support worker with suitable experience and availability, and confirm the schedule, start date, and communication arrangements.
Support begins
Introductions are made and support starts, delivered in line with the care plan and the responsibilities agreed with the social worker.
Stay in touch and review
The social worker receives updates through the agreed channel, concerns are raised promptly, and the arrangement is reviewed as needs change.
For the first conversation
- Your name, professional role, and organization
- A work phone number or email, and the best time to call
- The type of support being considered
- The general location and hoped-for start date
- Any scheduling needs, such as after school, evenings, or weekends
- Questions about suitability and current capacity
Keep detailed information secure
Please do not put names of youth, case files, care plans, diagnoses, or sensitive family information in a website enquiry or voicemail.
Once Harmony is confirmed as a good fit, we agree a secure channel with the assigned social worker before any case details are shared.
How we handle informationWORKING TOGETHER
Clear roles, shared goals.
Everyone knows who is responsible for what before support begins.
The social worker
- Develops and owns the care plan and goals
- Shares the information support staff need, securely
- Makes case decisions and leads reviews
Harmony
- Provides support in line with the care plan
- Keeps accurate notes and gives updates through the agreed channel
- Raises concerns promptly with the social worker
The young person and family
- Are listened to and treated with respect
- Know who their support worker is and when to expect them
- Can share feedback with Harmony management at any time
WHO WILL PROVIDE THE SUPPORT
Screened, trained, and supported.
Before working with youth and families, Harmony staff must provide a clear Criminal Record Check, including a Vulnerable Sector Check, and a Social Development Prior Contact Check. They also need current Standard First Aid and CPR.
New staff complete a paid orientation and ongoing training, and Harmony management is available to them when a situation needs guidance, so the people you refer get consistent, well-supported care.
REFERRAL QUESTIONS
Before you refer.
Who can make a referral?
Most youth and family referrals come from social workers with the Department of Social Development. Other professionals are welcome to contact us to talk through whether Harmony may be suitable and how a referral would be made. Families and individuals can call about home support or with general questions.
What area do you serve?
Fredericton and surrounding communities. If the person you are referring lives outside the city, ask us about coverage for that location when you first get in touch.
How quickly can support start?
It depends on current capacity and on finding the right match. We will give you a realistic timeframe during the first conversation. If the need is time-sensitive, tell us when you first contact us.
Can support happen on evenings or weekends?
Scheduling, including evenings and weekends, is discussed during the referral conversation and depends on staff availability for the support requested.
What should I include in the online enquiry?
General information only: your name, role and organization, how to reach you, the type of support, the general location, and timing. Please do not include names, case details, or health information. Those are shared later through an agreed secure channel.
Is Harmony an emergency service?
No. If someone is in immediate danger, call 911. For urgent child protection concerns, contact your local Department of Social Development office or After-Hours Emergency Social Services.
READY TO TALK?
Start with
a conversation.
Call (506) 443-8175 or send a referral enquiry online. We usually respond within two business days.